Returns & Exchanges
If you are not satisfied with one of our products at the time you receive it or the product happens to be faulty, within the first 30 days of receiving the product, you may return it to us for replacement, or refund.*
Sorry, but we do not offer returns on personalised orders. Please ensure all spelling is correct.
To complete your return, please send the product and any packaging materials with a receipt or proof of purchase.
To return your product, you should mail your product to:
PO Box 953
VIC – 3149
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If exchanging, you will not be charged extra for shipping for the new item that is posted to you, we will post your exchange via traceable service.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
MUVE Australia suggests using a trackable shipping service or purchasing shipping insurance. Unfortunately, we are unable to guarantee that we will receive your returned item without tracking.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds can be applied if it is returned within the 30 days that you have received it. The product needs to be in the original packaging and in the original condition.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No returns or exchanges on Customized products.
Refunds will only only be approved if one or more of the following occurs.
- If you are not 100% satisfied with your purchase, you can return your order to the above address for a full refund within 30 days of your purchase date. Products must be in the condition in which you received them.
- Products that have been damaged during the shipping process
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or call (03) 8562 6688
* This return/refund policy is only valid on orders purchased on MUVE Australia online store.
“CONSUMERS PLEASE NOTE: Your rights under our return policy are in addition to and do not detract from any rights that you may have under the Australian Consumer Law.”